Prada America's Sneakers
Scope and Intent
This Return and Refund Policy applies to all purchases made through the Thíanoré website.
Return Window
Customers in the United States have the right to return products within 14 days of the delivery date.
Return Instructions
To start your return, email us at support@thianore.com with your order details. Once approved, we will provide a prepaid return shipping label along with detailed instructions for sending back your items.
Please note: Items sent without prior approval cannot be accepted.
Packaging and Shipping
Pack the item securely in its original packaging with all labels and tags attached.
Include any required return authorization forms or documentation as provided in your return approval email.
Affix the prepaid return label and drop the package at the designated shipping provider.
Return Costs
If the product is defective or incorrect, return shipping is free.
If the return is due to customer remorse or change of mind, the customer is responsible for return shipping costs.
Specific Return and Refund Conditions
Change of Mind: The item must be unused, undamaged, and in its original packaging.
Defective Goods: Contact us within 48 hours of receiving the item and provide photos of the defect. We will offer a replacement or refund.
Damaged Goods: Report damages within 48 hours with supporting photos. If approved, we will cover return costs.
Incorrect Product: Notify us if you receive the wrong item. We will arrange for the correct item and cover return costs.
Product Never Arrived: Contact us so we can investigate with the courier. If unresolved, we will issue a refund or replacement.
Order Cancellation: Orders can be canceled before they are shipped. If already shipped, follow the return procedure.
Damaged or Defective Goods
Notify us within 48 hours of receipt.
Provide photos of the damage or defect.
If approved, we will issue a refund or replacement.
Non-Damaged Goods
Products returned due to a change of mind must be unused, undamaged, and in the original packaging.
Returns must be initiated within 14 days of delivery.
Timelines
Returns must be requested within 14 days of delivery.
Once approved, items must be shipped back within 14 days.
Refunds are processed within 7 business days of receiving and inspecting the returned item.
Refunds will be issued to the original payment method used at checkout.
Exceptions to the Return Policy
The following items are non-returnable:
Custom or personalized products
Hygiene items such as socks or underwear if opened or used
Shipping Method and Costs
All returns are shipped using UPS, DHL, or FedEx with tracking.
No restocking fees are charged.
Legal Rights
This return policy does not affect your statutory rights under applicable U.S. consumer protection laws.
Contact Information
Email: support@thianore.com
Phone: 787-314-3190
Address: José Abad Bonilla 1706, Mayaguez PR 00682, United States
Tax Number: 66-1097625
Business Hours:
Monday–Friday: 9:00 AM – 7:00 PM
Saturday–Sunday: 12:00 PM – 4:00 PM
